3.1 7-Day Quality Inspection
If your herbal products arrive damaged or if the seal is compromised, please notify us within 7 days of delivery. We will arrange for a replacement or a full refund once our quality team verifies the issue at our Islamabad hub.
3.2 Hygiene & Perishables
To ensure the health and safety of all our customers:
- Opened Items: For hygiene reasons, we cannot accept returns on herbal teas or botanical products once the inner vacuum seal has been broken.
- Unopened Items: Can be returned within 7 days provided the packaging is in its original, pristine condition.
3.3 Refund Processing
Approved refunds will be credited back to your original payment method within 5-7 business days after we receive and inspect the returned items.